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Complaints

We are sorry you feel the need to complain. This page explains our complaints procedure and your rights if you remain dissatisfied.

Our commitment to you


Your rights


General

We are authorised and regulated by the Financial Conduct Authority (FCA), who have set out specific rules for the handling of complaints. Our procedure is compliant with the FCA rules but if you wish to obtain further information you can contact the FCA as follows:

FCA

Consumer Helpline:

0800 111 6768 (Freephone)
From abroad: +44 20 7066 1000
Email: consumer.queries@fca.org.uk

Financial Ombudsman Service

Financial Ombudsman Service
South Quay Plaza,
183 Marsh Wall,
London E14 9SR

Helpline tel: 0300 123 9 123   
Website: www.financialombudsman.org.uk

 

National Association of Commercial Finance Brokers

The NACFB was established in 1992 to raise standards of professional practice in the commercial broker market. The Association publishes standards of behaviour as a Code of Practice. B2Bfinance.com adopts this Code of Practice, but should our clients have any complaint about our services they should firstly bring them to our attention. Thereafter, in the unlikely event that we are not able to resolve an issue to your satisfaction, you can take the matter to the NACFB.

As a member of the NACFB we employ trained and professionally qualified brokers, who keep up to date with legal and compliance issues. Most of our staff are former bank staff.

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Contact Us

Feel free to call us on 0116 298 7376 Monday - Friday, 9am - 6pm

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Our Email

Drop us a line anytime at info@b2bfinance.com and we’ll get to you.

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Our Address

Come visit us at B2Bfinance.com, 169 London Rd, Leicester, LE2 1EG

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