We are sorry you feel the need to complain. This page explains our complaints procedure and your rights if you remain dissatisfied.

Our commitment to you

Your rights


We are authorised and regulated by the Financial Conduct Authority (FCA), who have set out specific rules for the handling of complaints. Our procedure is compliant with the FCA rules but if you wish to obtain further information you can contact the FCA as follows:


Consumer Helpline:

0800 111 6768 (Freephone)
From abroad: +44 20 7066 1000

Financial Ombudsman Service

Financial Ombudsman Service
South Quay Plaza,
183 Marsh Wall,
London E14 9SR

Helpline tel: 0300 123 9 123

Contact Us

Feel free to call us on 0116 298 7376 Monday - Friday, 9am - 6pm

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Our Email

Drop us a line anytime at and we’ll get to you.

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Our Address

Come visit us at, 169 London Rd, Leicester, LE2 1EG

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